How to Improve Your Customer Service: 10 Tips
1. Be on Time
This one might seem like a given, but punctuality is vital. It shows the customer you are excited for the appointment. Being on time indicates that you value their time as well as your own.
2. Be Personable
Making a good first and lasting impression with a customer is pivotal. Smile and introduce yourself. You should use your client’s name when addressing them. It shows that you see them as a person instead of a sale. Be enthusiastic and don’t forget to show empathy.
3. Say Thank You
Thank the customer for giving you their time. It is a simple way to acknowledge their value. If it is a new or existing client, thank them for their business. Showing someone appreciation can go a long way.
4. Be Communicative: It is Key
Communication is key. Being able to clearly communicate with your customer is essential. Use clear pronunciation and speak in a natural tone of voice. A great way to ensure effective communication is by giving and receiving feedback throughout the conversation.
Ask your customers questions. It shows them that you are listening and actively engaged in the conversation. When you ask a client a question, it helps them feel more at ease to openly reciprocate questions they may have.
6. Be Empathetic
We have all heard the rule, “Treat others how you want to be treated.” The same rule applies when working with customers. You need to show empathy to customers. Customers are more likely to stick around longer if they feel validated and respected by you. Be empathetic in your response to complaints and issues. It will go a long way in building rapport with the customer.
7. State “Next Stages”
Provide your customers with a timeline in which you will provide them with your service. If you are helping them solve a problem, let them know your next steps towards resolution. A good way to do this is setting expectations. If expectations are set, the customer will be more patient and understanding moving forward. Ultimately, you are letting the customer know what should happen following your conversation.
8. Follow Up
Following an appointment or conversation with a client, always check back in. You need to make sure your customer is happy. Ask them if they need any further help. In doing so, you are creating trust between you and the client. Checking back in tells the client you are invested in them.
9. Follow Through
It is important to deliver on your promises. If you tell a customer that you will have something done by a certain date, you need to deliver. When you show someone you follow through, it speaks to your character. Execute your commitments in a timely manner and customers will be more likely to repeat business with you.
10. Ask For and Act on Customer Feedback
Customer feedback is important, but acting on that feedback is even more important. If a customer is dissatisfied with your service, reach out to them and learn from your shortcomings. We can take negative customer feedback and implement changes to better our customer experience. When a customer gives excellent feedback, ask if they will refer you to family and friends. If you went above and beyond for a customer, they are likely to rave about your service to family and friends. One of the many benefits of having stellar customer service is more business coming your way.
Why Good Customer Feedback is Important
Customer service is a crucial part of every business. A few of the many benefits of good customer service include customer retention, more sales, and better cash flow. People are more likely to purchase your product or service if you have stellar customer reviews. Your customers can be powerful brand advocates for your business.
In our tech savvy world, customer feedback is given through online reviews. Boosting your reviews increases your credibility and differentiates you from your local competition. Simply put, more reviews means more business coming your way. Did you know 9 out of 10 consumers will consider reviews when making a purchasing decision?
Good Customer Service Helps you Generate Leads
Technology isn’t going anywhere and can be a great tool in growing your business. We are going to share how you can utilize technology to work in your favor. Potential customers aren’t the only ones looking at your reviews. Search engines, such as Google, factor in your reviews as a key element in their ranking systems. These ratings will increase the probability that you pull up when consumers search for your service. The probability of being discovered by a customer seeking your service increases when you have many positive reviews. As your visibility on Google increases, more customers will be able to find your business online. In fact, our customers at Lift Local see a 30% increase in inbound calls after 3 months of boosting their reviews and reputation on Google.
Don’t stress if you struggle to know how to use good customer service to grow your business. It can be hard to get customers leaving you consistent reviews. And it’s time consuming to constantly boost your online presence on Google. Lift Local takes the guesswork out of customer satisfaction with our service based and innovative approach. Our goal is to help businesses improve retention and client loyalty by providing valuable insight into the customer experience. We then encourage your customers to become promoters of your brand, by making it easy for them to share their experience online. Good customer service will help boost how many people discover your business, help with customer retention and increase referrals. We would love to help you get there. Feel free to request a demo below.